In Crownpoint, a hotel is required to offer a certain number of upscale conveniences to be designated 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer extra touches like a welcome gift.