In El Kala, a hotel needs to provide a certain number of top-notch amenities to be designated 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their superior service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches such as welcome gifts.