Outstanding guest service characterises every 5-star hotel in Faleloa. From the minute you step through the door, staff attend to your every need, whether offering luggage assistance and storage or providing a nightly turn-down service. On top of that, hotels must feature upscale conveniences to meet the standard for a 5-star rating. These can include luxury baths, a wellness centre, pools, fine dining kitchens and knowledgeable concierge.