In Feldbach, a hotel needs to provide a certain amount of upscale conveniences to earn 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer thoughtful touches such as a welcome gift.