Compare and book 5 Star hotels in Frigate Bay, Basseterre

"The ocean view room as clearly advertised when booking wasn’t provided to us upon arrival, and the management was quite unprofessional and slow in handling the matter, they eventually moved us to an ocean view room (also our room didn’t have proper hot water - becomes cold after a min of running- and pool deck wasn’t sanded/treated and each of us got numerous splinters from it), but the way they handled it took away from the experience, as well as them charging us for the services that were never provided which we had to open a dispute for. The majority of the staff seem to be knowledgeable and willing to help, but the management is absolutely horrific and unprofessional. Not only they do not understand even basic hospitality, but they engage into fraudulent practices charging you for services that were never rendered. Bad business. Not worth the money and all the headaches. "

"The location was ideal - perfect climate and truly beautiful. The 4 Seasons resort had well maintained, spotless rooms with very nice decor. The landscaping and gardens were gorgeous! The restaurants were outstanding- impressive menus and very accommodating to dietary needs. The staff were friendly, professional, and helpful. "

"The service was really very good. Everyone who worked there was very professional, helpful, and pleasant. You can WhatsApp the managers and get nearly immediate replies. The property is small but very well taken care of. It’s a smaller (boutique) hotel so if feels like a mansion with a half-dozen or so rooms. All the rooms face the same way. The staff were happy to arrange taxis and recommend delivery restaurants. The infinity pool is small but more than enough. The staff will set up beach chairs and pool chairs for you. They’ll bring over water if they see you don’t have any. A couple of reasons that I deducted slightly more than one star is the value. I paid around what I’d pay for the Nevis Four Seasons. This boutique was nice but overpriced; I think that it cost double what it should. To be clear, I’m not saying that the price was too high— I’m saying that the price was too high for what you get (value). On top of the room rates there were a lot of service charges ($175/night for VAT, fees, and other charges). Some of this may be legally required (VAT) but not sure about the rest. I didn’t deduct for this because of the uncertainty. You’ll like this hotel if you’re looking for a boutique experience with lovely people. But you won’t if you’re used to a luxury resort with multiple restaurants or nearby places to visit. "