In Goba, a hotel must offer a specific level of upscale features to earn 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches such as welcome gifts.