Faultless guest service is the foundation of every 5-star hotel in Island Pond. From the minute you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massages. Additionally, hotels must offer upscale amenities to be considered for a 5-star rating. These can include luxury bath products, a wellness centre, swimming pools, gastronomic kitchens and knowledgeable concierge.