In Kakana, a hotel must provide a certain level of upscale conveniences to earn a 5-star rating. These may include on-site gyms, gourmet restaurants, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may also offer special touches like a welcome gift.