Outstanding guest service is the hallmark of every 5-star hotel in Kalevala. From the second you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massages. Additionally, hotels have to feature top-rate conveniences to qualify for a 5-star rating. These can include luxury bathrooms, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.