Exemplary guest service is at the heart of every 5-star hotel in Kampung Permatang Setongkol. From the minute you arrive, staff cater to your every whim, whether recommending activities and tours or providing a nightly turn-down service. In addition, hotels have to offer superior amenities to obtain a 5-star rating. These can include luxury bathrobes, an on-site spa, swimming pools, fine dining restaurants and knowledgeable concierge.