In Kimam, a hotel needs to offer a specific amount of upscale features to earn 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can look forward to things like in-room massages, nightly turn-down services and concierge services. Some may also offer additional touches such as a welcome gift.