Outstanding guest service is the foundation of every 5-star hotel in Kotili. From the instant you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing a turn-down service. Additionally, hotels must offer top-rate amenities to qualify for a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, fine dining restaurants and knowledgeable concierge.