Exceptional guest service is the defining feature of every 5-star hotel in Makeni. From the moment you enter the lobby, staff cater to your every need, whether answering room service calls 24/7 or providing in-room massage treatments. Also, hotels must feature upscale conveniences to qualify for a 5-star rating. These can include luxury baths, spas or saunas, pools, gastronomic kitchens and knowledgeable concierge.