Exceptional guest service is the foundation of every 5-star hotel in Midtown. From the instant you arrive, staff ensure your every need is met, whether arranging valet parking or providing in-room massages. Also, hotels have to feature upscale amenities to meet the standard for a 5-star rating. These can include luxury bathrooms, on-site spa facilities, pools, gourmet kitchens and knowledgeable concierge.