Exemplary guest service characterises every 5-star hotel in Mount Union. From the moment you enter the lobby, staff ensure your every need is met, whether arranging valet parking or providing a turn-down service. In addition, hotels have to offer top-rate amenities to qualify for a 5-star rating. These can include luxury bathrobes, saunas or spas, pools, gourmet kitchens and knowledgeable concierge.