Outstanding guest service is at the heart of every 5-star hotel in Oru. From the minute you step through the door, staff attend to your every need, whether recommending activities or providing in-room massage treatments. In addition, hotels must feature top-rate conveniences to be considered for a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.