In Phum Chrouy, a hotel must offer a specific number of upscale features to be designated 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their outstanding standard of service. You'll enjoy things like in-room massages, nightly turn-down services and concierge services. Some may also offer thoughtful touches such as welcome gifts.