Exemplary guest service is the foundation of every 5-star hotel in Retiro. From the second you arrive, staff attend to your every whim, whether arranging valet parking or providing in-room massages. What's more, hotels must offer top-rate conveniences to be entitled to a 5-star rating. These can include deluxe baths, spa facilities, pools, gourmet kitchens and knowledgeable concierge.