Faultless guest service is at the heart of every 5-star hotel in Sakata. From the moment you enter the lobby, staff cater to your every need, whether recommending activities or providing a nightly turn-down service. Also, hotels must feature upscale amenities to qualify for a 5-star rating. These can include luxury bath products, saunas or spas, pools, fine dining kitchens and knowledgeable concierge.