Exemplary guest service is at the heart of every 5-star hotel in Santa Isabel. From the minute you arrive, staff attend to your every whim, whether recommending activities and tours or providing in-room massage treatments. Also, hotels must offer upscale amenities to be considered for a 5-star rating. These can include luxury toiletries, spas or saunas, pools, gastronomic kitchens and knowledgeable concierge.