Impeccable guest service is at the heart of every 5-star hotel in Sarov. From the moment you arrive, staff attend to your every whim, whether offering luggage assistance and storage or providing in-room massage treatments. Also, hotels must feature superior conveniences to be eligible for a 5-star rating. These can include deluxe baths, spas or saunas, swimming pools, fine dining restaurants and knowledgeable concierge.