In Thanh Le, a hotel is required to offer a specific number of upscale amenities to earn 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may even offer additional touches such as a welcome gift.