Exemplary guest service is the foundation of every 5-star hotel in Waca. From the moment you arrive, staff are at your beck and call, whether arranging customised tours or providing in-room beauty treatments. In addition, hotels have to feature superior amenities to be considered for a 5-star rating. These can include luxury toiletries, on-site spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.