"When we arrived late at night, there was various signage about the hotel undergoing extensive renovations. At check in we were told the TVs on our floor were not set up yet and therefore unusable. Annoying but not the end of the world.
The hallways were packed with boxes and tools from the renovation. And the room we were assigned looked like it had just been completed that day. There were no trash cans, the phone was not connected, and the air conditioning was not even set up.
The front desk attendant came by to try to troubleshoot the air conditioner but was unable to get it going. The high temperature was nearly 90 that day, and there was no air conditioning. And it’s not like we could have opened a window, so there was, in essence, zero ventilation. The proposed solution? To leave the door open and have a fan blowing from the hallway. I have 2 young girls. Absolutely unacceptable.
We asked for another room, but were told they were completely booked. So we left. What else were we going to do? And because it was spring break and every other hotel in town was full, we had to drive an hour back the way we came to Fort Stockton. The front desk attendant told us we had to go through hotels.com to get a refund, so we did so, but when they contacted the hotel, they stated the manager hung up every time a refund was brought up.
So now we’re out for a hotel stay for a hotel we didn’t even use, and which was not ready for guests AT ALL. Gross misrepresentation of services."