Search Hotels Near Amstel House, New Castle

"Unfortunately, our stay was very disappointing overall due to the cleanliness and maintenance of the hotel. When we arrived, the bedding appeared unclean and had visible makeup stains on the sheets and covers. The hallways and hotel floors were also very dirty — we even found ketchup left on the floor near the water fountain, which stayed there long enough for us to notice and take photos. The bathroom itself seemed okay, but the general condition of the hotel did not feel properly maintained. The next morning at breakfast, several things were not working properly. The coffee dispenser was broken, the water fountain was not functioning, and some of the apples being served were visibly rotten. Overall, the experience felt neglected and unhygienic, especially considering we paid to stay there. I normally don’t leave negative reviews, but this experience was genuinely disappointing."

"Breakfast foods were cold and tasteless"

"Very comfortable bed! Great staff…"

"Our room was very nice the staff was amazing and helped us check in early. The pool was ok the railing going in the pool was very loose and a light inside of the pool was popped out and just floating at the top of the pool at one point. Overall though everything was pretty good."

"Only disappointments we had were that we asked for a room with a view and the room that we got was blocked by a huge tree. And another issue was there was no bottled water to purchase. The vending machines and mini mart were all empty ."

"this is a nice property. Clean and comfortable. "

"Better than adequate, clean rooms, good value. "

"The room could have been cleaner. The furniture had stains on it. The refrigerator had small dents on it. The property was very close to a major highway. It was rather noisy to try and sleep."

"Room was digusting."