Search Hotels Near Amstel House, New Castle

"Tamiaka was wonderful at the front desk. Room was clean"

"Switched rooms immediately as the bathroom was not clean. Discovered later that they didn't finish the job in the replacement room either. The whole hotel floor had dirty floors with trash pieces everywhere. The floors in the room as well. Hair and garbage in the tub and a dirty washcloth hanging on the shower curtain. People smoking in the stairwells and the smell of smoke and weed everywhere. I'll stop there. "

"N/A"

"Stayed for the weekend, not bad but not great. It’s an old hotel that was updated but only so much you can do. Nothing majorly wrong but our room was more like death by a thousand paper cuts. Huge gap at the bottom of the door, toilet wouldn’t stop running thermostat stuck so room was blazing hot all weekend, 3rd floor ice machine had mold in it. Upside is that there is a fantastic little diner next door that serves an amazing breakfast, which definitely beat the 1/5 continental brrakfsst served at the hotel. Staff was nice enough but seemed bothered to be there and generally uninterested in their job. Probably poor management creating a bad work environment, if the condition of the hotel was any indication. "

"The photos does no justice for the actual rooms. Rooms are outdate and furniture worn. I had a reservation for 4 days, and I only stayed one night. "

"Very clean room"

"Had mice and heat didnt Work ."

"They had a water supply problem from Fri until Monday - no showers, couldn't flush the toilet..did a poor job of communicating any updates..did not assist in trying to find alternate lodging, or offering compendation."

"Our flight arrived late, we got there after 12am. Upon check in the staff was very rude. We went to our room which was not clean, food on the floor bugs crawling around. We asked for another room, the male worker said it was no other room. He proceeded to tell us we can leave, that’s exactly what we did. I contacted Expedia for a refund, the male that checked us in marked us as a no show. I have videos and pictures. "