2/10 Terrible
chris
15 Feb 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely shocking!! Avoid like to plague.
I booked this hotel because it served the purpose of being halfway between Hannover and my destination the following day. The most enticing aspects were the "cheap rates" and the promise of a 35euro transfer each way. I booked way before Xmas for a January stay. I tried contacting the hotel via email. Told them when i required the transfers. I sent 3 emails altogether, two prior to xmas and one after. My initial email asking for transfers asked if i needed a single transfer to the airport on my departure morning. I told then NO, i required two transfers..and also rephrased my initial request to avoid the language barrier...i heard nothing back...I had to chase them again after new year...no response back...finally i called them..the gentleman told me then that NO TRANSFERS were available, and that i should get a taxi from the airport (and back again) at total of 190 Euros!!!!!(this was more than the hotel stay for 2 nights itself) I then asked Hotels.com to cancel the booking on the grounds that their "advertisement" on the website was false ...they emailed the "Hotel" and to my knowledge got not response...i was charged for two nights stay in a hotel i never stayed at who lie on their booking information.
This would get 0 stars if the option was there.