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"The shower was cold. Never had hot water "

"I asked for a room away from the elevators, got a room attached to the elevators (and all I heard was elevators all night). Unless you call a chemical filled muffin in a bag and a granola bar breakfast, don't get fooled by the "breakfast included" statement. No real food, no fruit, no cream for coffee or milk for tea. There was nothing in the kitchen but a fridge and microwave and they wouldn't even give me a coffee maker. "

"I rented a room for the evening for my sons hockey tournament we checked in and our room and our teammates room had bed bugs we went to desk to inform staff and they went up to room and argued that it was just dirty not bed bugs well I know what bed bugs look like and to find out 6 day ago a review came in that they had bed bugs. The staff proceeded to argue about a refund and we ended up switching hotels I will never stay at a best western again I also told the hockey tournament directors to stay away from recommending this hotel in the future worst experience I have ever had with a hotel"

"Fun sort of boutique (ish) hotel with an airport view. Quiet except for the click of the ac unit that was a little loud. All in all it was great!"

"Room smelled like stale smoke the room was dirty and the comforter had orange stains on it. "

"Was there long enough to sleep for few hours and catch shuttle to airport. "

"Terrible and absolutely disgusting property. If you book here be sure to be ready for dirty rooms with poor guest experience. Staff who is unwilling to help with cleanliness issues."

"Bar staff was awesome, 2 free drinks a night per person, nice and clean room. "

"You had nothing to do with our stay we are lucky that we lived to tell the story… hotels.com did nothing for us at all. In fact we suffered greatly from hotels.com. Goodbye."