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"I had an amazing experience during my stay at ZEL Punta Cana. From the moment I arrived, the front desk service was outstanding. I want to highlight Rafael Beras, who ensured that my check-in process was fast, smooth, and welcoming. I was given a room with direct pool access, and it was absolutely incredible. The hotel amenities exceeded my expectations. The food and drinks were excellent, and the overall quality of the services was top-tier. During dinner, I had the pleasure of meeting Alexis López, who truly elevated my stay. His personalized attention, professionalism, and eye for detail made the experience even better—especially knowing I was celebrating my birthday weekend. Thank you to the entire team for making this a memorable stay. I will definitely be coming back! "