4/10 - Kém
Milena
23/04/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property has a great location if you want to stay central and the food during breakfast is good.
What is very disappointing is the staff. There was no assistance by anyone when I arrived around 5pm. I would understand if I had come in the middle of the night but I came at the decent time and receptionist offered to help only after I already brought in all my luggage. He passed by as I was entering and just walked off.
I stayed here for or 5 nights and my room was not cleaned even once, only towels were exchanged and the bed was made on daily basis. I had to request for the sheets to be changed and to get fresh tea cup and water glasses after my 3rd night. I thought that the cleaner would get a hint to clean the room and the toilet but I was wrong. She didn’t do anything else but changed the sheets and replaced glasses and a cup.
My worst experience was during breakfast. I was about to pour myself a glass of yogurt (Serbian liquid version) when the whole jug spilled over my arm, pants and shoes because it was not closed properly by the staff who refilled it previously.
Staff at the reception was informed about the accident but seemed to be disappointed that I had to go for a meeting right away and could not wait for her to figure out how fast my clothes could be cleaned as I was leaving the next day.
I have to highlight that there is one gentleman who welcomes the guests to breakfast who is always helpful and friendly. Unfortunately, on this day he was not there.
Milena
Lưu trú 6 đêm vào Tháng 4, 2026