4/10 - Kém
Eleazer
Đi cùng gia đình
14/08/2025
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I don’t usually leave reviews, but our experience with Wonderful Italy warrants some attention.
Our family of five (3 teenage children) spent three nights in Bellagio in August. Needless to say, this is peak tourism season and peak summer heat with an average daily high in the mid 80s F.
The apartment itself is in an excellent location, close to the ferry, and is reasonably spacious. The reason we chose this apartment is because it offered air conditioning. We paid a premium with that in mind.
Immediately upon arrival, I alerted the host that all three air conditioning units were broken. This includes two split units in each of the bedrooms upstairs and the thermostat on the first level. By the following afternoon, they sent someone for repair. I received a brief message saying they were unable to repair the units. Thereafter, despite numerous messages, I receive no further responses from the host. I was stonewalled. At no point during our three day stay, did we have functioning air conditioning. Moreover, Wonderful Italy clearly decided to ignore my inquiries and never offered any apology.
Other items in the unit were poorly maintained/cleaned. The washer and dryer gave us fits. Finally, we realized filters had not been cleaned in a while. Mildew was visibly growing in the shower stall.
I would make it your point to stay away from this unit and any other unit operated by Wonderful Italy as their customer service is deplorable.
Eleazer
Lưu trú 3 đêm vào Tháng 8, 2025