4/10 - Kém
Ajinkya
23/02/2026
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
I recently stayed at Comfort Inn after a long day of snowboarding and specifically chose this hotel because the listing showed amenities like a hot tub, sauna, swimming pool, and fitness center.
Unfortunately, upon arrival I was informed that:
• The hot tub was broken
• The fitness center was closed due to liability issues
• The sauna was also closed due to liability issues
These amenities were a major reason I booked this property. After a physically demanding day on the slopes, I was really looking forward to recovering in the hot tub or sauna. Finding out that none of these facilities were available was very disappointing.
The front desk staff mentioned that they had contacted Expedia to update the listing but that it had not been corrected. While I appreciate the explanation, as a guest I rely on the information shown at booking time.
I would strongly recommend updating all third-party platforms to clearly reflect unavailable amenities so future guests can make informed decisions.
The stay itself was fine, but the inaccurate amenities significantly impacted my experience.
Ajinkya
Lưu trú 1 đêm vào Tháng 2, 2026