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"Lovely staff"

"Beautiful converted convent recently refurbished to a high standard. Simple rooms with high quality bedding and towels.. Bottled water was provided as well as toiletries. Breakfast was good value and the lounges comfortably furnished and beautifully decorated The staff were very friendly and helpful . The hotel is just a few minutes from the town with bars and restaurants and a few metres from the botanic garden and castle viewpoint . "

" Our stay at Puracepa Urban Suites was excellent, though I wish we had known in advance how the check-in works. The suite is located inside an apartment building and there is no traditional reception, so the experience feels more like staying in an Airbnb. When we arrived, we spent about twenty minutes trying to figure out how to enter the building. Eventually we found the owner’s phone number on our booking confirmation and contacted him. Communication was very quick, and he immediately explained everything and remotely opened the building door and the elevator. The elevator takes you directly to your suite, where an electronic key card is waiting on the table. The apartment itself is beautifully renovated, very spacious, and thoughtfully designed. There is a large bathroom with a spacious shower and toilet. The kitchen is fully equipped with cooking utensils, a dishwasher, and a washing machine, which makes it very convenient for longer stays. The suite includes a main bedroom area and an upper level with a jacuzzi and a steam room, which made the stay feel very luxurious. We also included breakfast in our reservation. Communication about breakfast was done through WhatsApp, where we agreed on the delivery time. The host brings the breakfast on a tray and leaves it outside the apartment door, which is located in the stairwell, so you can pick it up and enjoy it in the suite. We parked on the street in a paid parking area. The owner asked for our car details in advanc"

"We were traveling with a dog, and the hotel provided everything he needed including a bed and a goody bag. Everything was spotlessly clean and the staff helpful, efficient, and friendly."

"Very nice"

"Everything great. Lovely location but had to park up away from hotel and walk. Check-in good. Lots of info regarding "

"Staff"

"La chambre était propre. Parcontre le personnel à notre arrivé n'était pas très coopératif. Nous n'avions pas mangé de la journée et le restaurant fermait à notre arrivée (16h00) et autres les restaurants sont à 30 minutes de marche et impossible d'avoir un taxi.. aucune aide à l'accueil. Le lendemain matin, nous avons déjeuné sur place et la personne présente qui s'occupait du déjeuner et de l'accueil était simplement merveilleuse, très gentille et serviable. Elle nous a appelé un taxi et celui-ci est arrivé 5 minutes après. "

"Wine & Soul is a beautiful, comfortable, and spotless place to stay. Everything feels stylish, welcoming, and perfectly cared for. Highly recommend!"