2/10 - Tồi
James
28/04/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dear Management,
I am writing to formally express my dissatisfaction with my recent stay at your Rockville location on April 24, 2026, with checkout on April 25, 2026.
Upon arrival, my guest and I were assigned a room by the night manager, Hameed. Unfortunately, the room key provided to us did not function properly. When I returned to the front desk to report the issue, the response I received was dismissive and lacked urgency or professionalism. This initial interaction set a concerning tone for the remainder of our stay.
Additionally, there was a troubling situation where an individual exited the room we had been assigned and was described as “supposedly” an employee. This raised serious concerns regarding guest safety, security protocols, and room assignment procedures.
Furthermore, the condition of the room was unacceptable. The overall cleanliness did not meet basic hospitality standards. The bathroom, including the tub area, was visibly dirty, which made the stay uncomfortable and unsanitary.
Given these issues—specifically the lack of professionalism, questionable security situation, and poor room cleanliness—I am requesting a full refund for this stay. I believe this is a reasonable resolution considering the circumstances.
I had initially considered leaving a negative public review; however, I wanted to give your management team the opportunity to address this matter directly. I would appreciate a prompt response regarding how this situation will be resolved.
James
Lưu trú 1 đêm vào Tháng 4, 2026
