Search Apartments in Betws-Y-Coed

"The hotel was clean, the room was modern and comfortable. Breakfast was lovely. However, we were unable to use the pool because the pump had broken that day. Given that the pool was the reason why we chose that hotel this was disappointing. That said, when I raised the issue with management, they were polite and offered a reasonable partial refund, so very positive. My main area of complaint however, is that check in was not until 4pm and check out was at 11am. Why should it take 5 hours to clean a room? This wasn't mentioned prior to booking, neither was an additional charge for use of the car park. Cost for 3 rooms for one night was in excess of £500. I would have expected the car parking to be free. "

"Pleasant staff. Good parking."

"We stayed for 3 nights from Sunday to Wednesday over the May Bank holiday with our dog. We have stayed here before and we thoroughly enjoyed or stay every time. The hotel, rooms and communal areas are always spotless - the reception staff, bar staff and cleaning staff are very helpful and accommodating. I heard that the hotel was under new management (hence some renovations around the hotel) and was worried that it might lose its ‘old world charm’ and historical reminders around the hotel; I hope this doesn’t happen. Our only gripe was with breakfast on the first morning (Bank Holiday Monday). We had booked to have breakfast in the lounge where dogs are allowed at 9.15. We came down to find there was no room for us; we were allowed in the Llewelyn Suite where there was a table with a cloth on. The waitress brought us tea and toast - I had to go into the main restaurant to find a tray, milk (no jugs), sugar, butter etc. a waiter did help me and brought them in on a tray - by this time the tea and toast was cold! It was unusually busy and the staff did apologise. The two mornings after that, a table was set up with everything already on the table. Everything else was perfect!"

"Really nice breakfast with friendly staff. Executive room had an amazing view but annoyingly the 3rd doesn’t have a lift which isn’t great with a baby. Layout of the hotel is quite confusing"

"Great"

"no breakfast Bar ok"

"Very clean hotel & room! Staff friendly & attentive! Highly recommend!"

"Room not the best we've stayed in, no shelf in bathroom for our toiletries, towel rail fell off, wardrobe door wouldn't close. Decor throughout needs updating ( in all fairness the hotel has just been taken over) and renovations are on going. Breakfast fairly hot ( buffet style) didn't have a dinner so can't comment."

"Lovely room (206) on the ground floor with sliding patio door to access the peaceful courtyard (water, fountains, small trees) and chairs to sit on your own small ‘patio’. Spacious room, great en suite. Food excellent (Catch of the Day fish and chips - hake in our case - better than Rick Stein’s Takeaway version in Padstow) Hotel in a lovely setting. Great sunsets. Spa, pool and changing room (Ladies’ - didn’t see Men’s side) spotlessly clean. Friendly, cheerful staff happy to help and can’t do enough for you. "