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"Positives: Staff were lovely. Check in was easy. Room was a decent size, good storage, and bed was comfy. Location was perfect for what we needed. The discounted parking at the nearby NPC was really helpful. Feedback: However, I don’t think it was worth the price I paid for one night (£150). The heating / AC did not work at all and the windows don’t open - it was so stuffy in the room and absolutely no air. The fan in the bathroom was also not of good quality. The fridge in the room did not work. The TV only had about 50% of channels working. The restaurant is only for breakfast, so if you want lunch / tea it is in the lobby bar which is very small for a hotel that size, it had only one person working there so (although not their fault) service was slow. The lifts (x3) didn’t always work, often left with just one being in use. The hotel overall needs an uplift, decor is tired and old stains on the carpets etc. "

"Room was newly refurbed, and done quite nicely. Lots of sockets around, but decided lack of storage. Just one tiny rail with 4 hangars on it, in a double room booked for 3 nights!!! No shelving, and just one drawer in the desk. I had to keep my clothes piled on top of my suitcase, jackets hanging off the back of the chair as there were no hooks either. I asked reception for extra hangars and was told I couldnt have any!!! I was disgusted - never been refused extra hangars in all my extensive travels. There's large new TV, and the bed was comfortable. However the shower is one of those awful static ones - I have long hair and dont want to get it wet every time I have a shower! No breakfast included and parking was an extra £5 per night. But it was the hangar situation that really got me - I mean, surely they could have a supply of some cheap metal hangars to loan out to people. Also no hairdryer in the room, although you can borrow one from reception. I wont be stopping here again though."

"Hotel a bit tired. But staff were excellent and the restaurant food remarkably good. "

"Breakfast was excellent "

"Clean room, great breakfast"

"Quick easy check in. Friendly staff. Plenty of room in the car park when we arrived mid afternoon on a Saturday. Nice room. Quite small bathroom but adequate. Good location for resort world, NEC and train station. "

"Good"

"The stay was very pleasant, however the breakfast arrangements need to be overhauled. The very personal ordering service is excellent, but the wait( in our case 38mins) for the hot food to arrived is unnecessary. Thankfully we were in no rush so the wait wasn’t too much of a problem. However, on previous occasions when on a business trip I’ve had to leave before the food arrived so I could attend a morning meeting on time. Please look at changing the breakfast arrangements as many of my colleagues refuse to stay at this hotel for this very reason. "

"Great location, rooms nice size & very clean. Staff all very helpful and friendly. "