Find hotels in Boraston from 1.825.555 ₫

"There is no doubt the grounds and historic parts of the hotel are beautiful but was expecting a higher quality of service and food / drinks . The waiting staff in bar and restaurant whilst lovely and friendly just not experienced or customer focused. .We dined in the restaurant and food was v mediocre . We had ordered a bottle of white wine to have during dinner and it eventually arrived after we had finished dessert despite asking for it . When it did arrive it was warm and no ice bucket again e had to chase and ask for ice twice . Breakfast similar experience junior waiting staff who don't really understand quality service. We had to wait for tea and then just got one cup poured and didn't get any opportunity for more or a pot .Service charge for dinner was added which we thought was cheeky bearing in mind the lack of service. They need a more senior front of house or restaurant manager . The new modern extension on lilac / purple is so outdated and seating not that comfortable. this area could be made much nicer needs a refurb."

"Excellent check in and very helpful staff throughout. Breakfast food was hot, unlike our previous hotel. Parking excellent."

"We had a fantastic stay here to celebrate my Wife's birthday. Hotel is located really close to all Malvern facilities like the theatre, shopping, evening entertainment and access to the hills. We booked the "delixe apartment" but internally atvthe hotel this is known as the "Hideaway" It is actually a 3 bedroom apartment with beautiful period features like dormer windows bit the important elements have been lovingly refurbished recently. Beautiful master bedroom with comfy bed, quality bedding, modern shower room with rainfall power shower, separate modern toilet, beautiful lounge area and a fridge and tea and coffee facilities. Sweets and chocolates along eith biscuits were left in the room too. The apartment is at the very top of the 150 year old building and offers views across the hills. The staff we met at the hotel seemed genuinely interested in making our stay a positive one, wishing my wife a happy birthday, giving advice for bars and restaurants in the area, detailing walking routes across the hills and allowing us to use the small onsite car park. Breakfast is lovely and ordered from a menu but the times are quite prompt and early, especially for a weekend with a 9.30 finish and 9am on weekdays. I understand a family run hotel wants to focus the breakfast period but some guests will find (and did find) it a struggle to make it on time! Cooked Breakfast consisted of good quality, i assume, local ingredients, with some nice home made muesl. We will return."

"I paid on arrival at 5:10pm, to be then asked for my card details in full that made me feel uncomfortable so l froze my bank card. So glad l did as the young girl tried to charge me again 4 times from 9pm up until 9:30pm, she clearly gave up and although the Manager Islam was helpful l am yet to receive assurance via email that their error won’t be duplicated. I would avoid if l am honest"

"Noisy with kids racing around and getting in the lifts and going g up snd down constantly, also noisy late at night !!!!"

"staff are friendly, hotel is just tired, with no food in the evenings , breakfast isn't too good "

"Good quality breakfast with amazing staff. "

"Always a lovely place to stay. Food is wonderful and beds are really comfortable. The rooms are well appointed, it’s quiet and wonderful views."

"Clean and lovely. Hotel is a historic charm. Do not expect corporate hotel, this is VERY old but delightful. There is no sound proofing, no even floors etc. If you are dull and complain about minor traffic noise etc, do not even bother staying here. This is a place for people who love history and appreciate the engineering of yesteryear. Staff were helpful. "