Search Hotels Near Branch Avenue Plaza, Providence

"Si"

"The hotel is an old building (probably early 1900's?) that has been re-tooled to work with today's more modern needs. Having said that, I don't think it hit its intended goal. Expedia notes this as a 3.5 stars - I believe that represents the hotel amenity level. In reality, it is a 2 star hotel at best. The rooms are spare, lighting is dim, bathrooms are tiny, towels are threadbare and not enough of them. The bed was comfortable, but there was not really a bedside table that worked (it was a small table, about 12"x12", no shelf). There was an outlet nearby the bed for charging. One of the two chairs in the seating area looked like it needed repair, the staff was friendly, but not overly helpful, with no phones in the rooms and spotty wi-fi at best. The TV didn't connect well to any of the entertainment apps provided. Lastly, we stayed for 3 nights and end of day 2, I had to ask about housekeeping services, as our room hadn't been attended to. The front desk staff apologized that they "missed" servicing our room and the the cleaning staff had left for the day. He brought up some clean towels. Overall, I was so underwhelmed by the hotel that I considered moving to another one."

"The staff was helpful and the room clean, the water in the shower hot with good water pressure, the towels were plentiful and and the maid service efficient, its just a tired building with worn fixtures outside the immediate entrance area. But for a visit to Provendence it is located in a very good area of town."

"Good clean facility"

"The complimentary coffee in the lobby was fantastic! The staff and valet workers were friendly! The beds are very comfortable m."

"The hotel itself is a very nice property, lobby and rooms are quite attractive, spacious and well-equipped. Amenities and service, not so much -- couldn't get a room assigned at 2:30, sent to a room that had not been cleaned, no coffee in the lobby before 6:00, none of which were extreme but cumulatively giving a sense that this hotel is not as nice as it could be and should be. It started as a high-end downtown option and has slowly but surely become a good but by no means exceptional hotel. Location is very nice, downtown Providence and within a few blocks of many restaurants and other amenities."

"I was given the wrong room, the pictures advertising a lobby that doesn't exist. The area is suspicious, I'm surprised my car wasn't broken into. I think I got bit by bed bugs. Wifi was terrible. Everything listed as "included" was actually an extra fee."