"We come to Schuster every year when visiting Brașov, and it remains one of the best options in the city thanks to its location and intimate boutique feel.
This year, however, we noticed a few changes. For the first time, we didn’t receive turndown service. The front desk mentioned it’s only offered around the holidays, which was surprising given our experience in previous years. We also ordered tea to the room and were charged for it, another first for us.
The property is beautiful and well maintained, though daily housekeeping could be more thorough. Our bathroom floor had shoe marks that remained after the room was serviced.
We also booked massages, which were very good, although my preference for pressure wasn’t adjusted during the treatment. International guests should also be aware that there is no draping during the massage, so expect to be partially undressed and uncovered throughout much of the experience. This may be common practice locally, but it can be surprising if you’re accustomed to the privacy standards of U.S. spas.
Breakfast is good, but I’d love to see more local producers and higher-quality Romanian ingredients, giving guests an opportunity to experience local flavors.
Overall, we still enjoy Schuster and will likely return, but as returning guests, the changes in service were noticeable this year."
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