8/10 - Tốt
Johanna
Đi cùng bạn đồng hành
03/05/2026
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
When we checked in, our room was ADA accessible and the bed was extremely low. My husband is 6 feet tall so it just wasn’t going to work. The associate we discussed it with said it was Expedia that booked an ADA room for us. He gave a long explanation as to why it wasn’t the hotel’s fault and was hesitant to switch our room. We eventually were able to arrange a room change, but the exchange left a bad taste in my mouth.
In our new room, housekeeping forgot some of the bedding so my husband woke up several times because he felt the coils in the mattress and was generally uncomfortable.
The room was spacious and looked updated. The room and bathroom had motion sensor lights with no way of disabling them. This could be a positive for some, but I found it frustrating. Waking up in the night to use the restroom caused the lights to turn on, which impacted our rest.
The room was clean, but there was evidence of water damage throughout the room and bathroom. Additionally, I went out for a small walk and I slipped in the lobby. Thankfully, I caught myself, but I almost landed hard. I noticed afterwards that there was water leaking from the ceiling. It was a mess and VERY dangerous. I think the hotel may be in need of maintenance.
We discussed our concerns with customer service and they were very validating and helpful.
The complimentary breakfast was amazing. It is far and away the best we have ever had at a hotel. The dining area was massive, which allowed ample room for all
Johanna
Lưu trú 2 đêm vào Tháng 4, 2026
