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"Absolutely beautiful hotel situated in the middle of Stratford upon Avon literally a minute walk to Shakespeare’s birth place home. The staff are so helpful and nice. We arrived late yet still able to grab dinner in the restaurant at 9pm. The food here is outstanding. Breakfast included also on point. Truly we didn’t have anything negative to say about our stay. "

"Great hotel, good location, clean, excellent and attentive staff. Hotel room spacious and had everything we needed. Bed was comfy. Would stay again. Noting the car parking is £22.50 until about 1.30pm the next day, not 24 hours from arrival."

"The food and the staff where great "

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."

"Lovely room - a bit too warm at times. Great location and staff were helpful n"

"Good location, no bar or restaurant but within walking distance of town Very quiet and a good breakfast, free parking available"

"We went to attend the funeral of a close friend, the hotel was beautiful with excellent service. "

"Ants in the bedroom and on the bed"