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"Room was nice. Bathroom a little shabby, toilet roll holder loose and roll kept falling on the floor. Room service was prompt but couldn’t understand the staff member that delivered, English was a little poor. Breakfast was very busy but good choice. Location was good"

"The hotel was beautiful and clean but felt it had a very flat and boring atmosphere."

"Overnight stay was good. Quiet room and all facilities provided. The biscuits in the room were priced well over the top, as were all other items. No complementary items except tea and coffee. Bed very comfortable. Staff very pleasant and helpful."

"Outstanding was all"

"The room we stayed had bed bugs and we were eaten up big time. We were moved to another room. Staff is very friendly. The owner reported that he is going to take care of the room. Learned a lesson to check the bedding as soon as we enter from now on! This is the very first time this had happened to us. We were naive. Did not think it could be bed bugs! Being very close to Paddington railway station makes the hotel vulnerable to all kinds of infestations and infections. "

"Everything was exceptional."

"On arrival the staff greeted us very well and offer us to take our Luggage to our rooms. And explain about times when dinner and breakfast will be served. And when greeting is for dinner they took us to our table and served us very well. Room service was very good abit disappointed they didn’t know what a tray holder was when food arrived. How ever the food was amazing. Also the house clearing was 10/10 and also was the live music also. The spa room was beautiful to relax after a busy day and unwind. "