"Our room is not too clean. A unclean teaspoon was left on the bathroom sink upon check in. No rubbish bin inside the toilet. No toiletries, so you must bring your own toiletries. No fresh toilet rolls were given to us.
We were offered breakfast when we checked in so we bought breakfast for 2 adults & 2kids. We didn’t get a clear breakfast timing when we asked. So on check out day, we check out at around 10:30am and asked for breakfast. We were told no more breakfast is served, so then I asked for a refund as I bought it separately. I was told that no refund for that, they offered sandwich & cereals. We were given 2 slices of toast instead, 2 cereals. I paid £39.50 for that. It would have been better if we were refunded for that breakfast. But they insisted they’ll make sandwiches but no sandwiches were served. I don’y have high standards when it comes to hotels/hotels but this experience is just too disappointing."
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