"We've always been happy with LaQuinta, but not the case this time. Of course, the online pictures show nice gym and pool with hot tub. These are a priority for my husband and me after a day of traveling. First, we found broken gym equipment. Front desk clerk said yes, we're remodeling and not fixing it yet. Next was out of order ice machine. Later, I asked the clerk to unlock the padlock to the pool area and was told that the hot tub was broken and they call it the warm tub. Pool was too cold to enjoy. When exiting to the pool, I noticed a propped open side door, cigarette butts and trash on the ground. I knew then that the whole place was not secure. I was outside 30 minutes +, no staff was seen. So when I decided to go in, my room key wouldn't open the "secured" door, so I thought I'd just try the handle, and yes, it was never locked, even though the posted sign says the door is locked 24 hours. Again, not secure at all! It was explained that management had recently changed, and we try to understand, but this was just too much, and we didn't enjoy our stay at all. I would really appreciate a refund. I do have pictures to share."
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