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"This was definitely a step above the average city centre hotel. Friendly, helpful staff, clean, comfortable room, and great breakfast including a cooked option which was prepared individually. A nice touch to provide a quality bar of chocolate, and some drinks in the room."

"The hotel is lovely stayed twice before however I checked in and got given a room and the room had damage to a wall on the right side and then damp and wet on the wall on the left. Went down after taking photos and the receptionist was apologetic and swapped the room to another however the next room had damage to the wall. "

"The was clean, the bed was bad we had double room. One side of the bed was sink/broken so uncomfortable. Tried to call room service no one answered, call reception and transfer the call still no one answered. So have to go ordered at restaurant for room service and staff argue that never hear the phone ringing (we tried for an hour) "

"A warm welcome and superb facilities."

"Could not fault this hotel, so clean and welcoming. Was my husband’s 70th birthday, had card and wine delivered to room, such a lovely gesture, then at breakfast they bought an ice cream cake out and sang happy birthday. Amazing staff and hotel. Thank you "

"Good"

"Everything was spotless and the breakfast worth it"

"Lovely hotel, friendly staff, great location. It would be perfect with some extra facilities and a thorough update in the bar area."

"The hotel is purported to be of 5-star accommodation but in reality is only 2 star based on our experience and the room provided. So small room and basic, no facilities, poor advice on parking nearby. We booked for 3 nights but were so disappointed we left after 2 nights, despite having pre-paid. I feel like seeking compensation for misrepresentation from Expedia or the hotel. I suggest that Expedia remove this hotel from your portfolio and it will caution me from booking other hotels through Expedia in the future. James "