Khách sạn Byram cum Sutton

"Room was clean and suited our needs. Staff were friendly and helpful. All in all a comfortable stay."

"Very good"

"Lovely location, plenty of parking, good breakfast and above all great staff."

"Great staff"

"We have stayed here many times and generally it’s been very good, however on this occasion things were not on song, our first night the room was very noisy as a function was taking place and loud disco music until 1am, please avoid room 106. I did voice my complaint and reception staff moved us to a different room much better nights sleep second night. Reference to room 106, bed not comfortable and very low, bathroom was cold towel rail not heating up and loo seat falls down as won’t stay up....

"We didnt have breakfast at ibis "

"The hotel staff were very helpful, especially the Romanian lady who was very helpful to us in the service and in the kitchen. There was an elderly lady wearing glasses. She was very helpful too. Thank you."

"Staff are extremely friendly and helpful, loved that there is an ice machine on each floor... only issue being that there is nothing to put the ice in to take it to your room. The room itself we likes alot it was very spacious and modern, the ac wasnt great as it wouldn't let you put the room temp below 19 degrees so didnt really do much. We really enjoyed the buffet breakfast... the main issue we had with this hotel is the distance from the car park to the entrance, it is way too far especially...

"Clean but dated room. Had trouble with noisy neighbours and the night porter tried to sort it but wasnt to be....however the manageress Gillian was great sorting a free replacement stay. "

"Our stay as usual was perfect. We even had the room with new bathroom. Its been refitted with lovely large shower which is great."

"What a lovely place to stay, an amazing find. Dinner in the bar, fish and steak dishes were excellent, tasty, fresh enjoyed with a fine wine and relaxed with cheese and biscuits afterwards. Staff extremely helpful and courteous. A lovely gentlemen serving breakfast cared to explain the local area. Breakfast food also wonderful. Spa facilities used in the morning and then on our way, beautiful property and very relaxing. Only booked for one night but will definetly return. Truly delightful...

"Really lovely setting. Staff were friendly and helpful. Would be happy to stay here again."

"Room was ok but not refreshed daily. The staff were friendly and wanted you to have a good stay. Didn't like that residents had to pay parking."

"Room was ok . Dull dark decor and v small television. Table light worked but wonky and carpet threadbare in some areas . Clean . Check in was not very welcoming , lady seemed rushed and no pleasantries . Asked for more milk which didn’t get . Meal in the evening was good . Sticky toffee sauce was more like weak caramel. Decided not to stay the night so returned home so can’t comment on breakfast. Staff serving meal v good . "

"As always The Roger Thorpe hits the mark! 10/10! Great service and food. I spoke to a guest who had never stayied before and he said exactly the same! 5 star service, food and room! Great to support a local family hotel. I will be staying again very soon."

"A generally fine stay with some real positives: the staff were lovely, the room had good facilities, the bed was very comfortable once I remade it, and the view across the park was great. It was also quiet, and the air‑con made it easy to get the temperature right. A few things let it down: the décor felt a bit tired, shower sealant was peeling, the carpet was stained, and the kettle was scaled and awkward to fill. The main issue was the bed presentation — several inches of mattress were left...

"Lovely staff, very clean accommodation, tasty breakfast."

"Old fashioned but beautiful rooms, added to the charm. Lovely staff and gorgeous outside courtyard. Breakfast also fabulous. "

"We were in room 169. It was a very long walk to the room. However, it was worth it. We had a full view of York Racecourse, from our balcony. The room was very roomy and well equipped. The restaurant served an excellent dinner and a very nice buffet breakfast. The hotel originally was a Manor House built in the 1880s. A very interesting history of it can be found online. "