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"The staff was excellent, especially Giada at the front desk. She knew all the restaurants in town and was persistent in getting reservations for us. The room (first floor corner over the street) was modern and beautifully appointed. All of interior wooden shutters did not shut tight, so street light beams intruded onto bed at night. Bathroom modern and good fixtures, but literally no privacy door; just a sliding glass panel facing a window whose shutters had to remain closed because building across the street could see inside through the sheer curtains. Windows are old and single-paned, so street noise was audible all night, especially from Saturday revelers until 4 a.m. from the nearby piazza. Calmer Sunday night. The hotel did provide ear plugs. Nespresso coffee maker in room was good and had enough pods. Included “breakfast” was a 2 person chit for a pastry and coffee at a nearby cafe. Poor compared to breakfasts provided at similarly priced properties. Central location in Urbino was excellent relative to sights. Did not take advantage of spa facilities. I would stay here again if I knew exactly the layout of the room and its location relative to the street before booking."

"Parcheggio esclusivo all'aperto SPA comoda e non troppo affollata Camera spaziosa e confortevole "

"clean room and friendly staff"

"Davvero gentili"

"The room was very cold, and despite raising this with staff, I was initially told that the heating was functioning correctly. After complaining again, the heating was eventually turned on, which was appreciated; however, the unit was extremely loud and could not be used throughout the evening. The walls are also very thin, and noise from neighbouring rooms is easily heard. The room did not include any tea or coffee facilities, which I would consider a basic expectation for a four-star hotel. I also requested an iron but was informed that one was not available and that I would need to pay €5 for a shirt to be ironed instead. On a positive note, the breakfast was of good quality and the staff were very friendly. However, I would choose to stay at a different hotel on my next visit."

"Very old room and bed"

"We stayed ‘out of season’. Possibly one of only 3 or 4 rooms occupied at the time. The staff were friendly and the food was excellent. I can imagine an amazing place to be in busier times and in better weather. The drive to the property was a little difficult with very poor road access. "

"Great room, service was spot on and food was delicious."

"Reception folks were great, friendly, helpful, room was great. Location was very close to where we were doing business so that worked well. I would say the only downside really was the restaurant. We had a 4.5 h drive from Milan and arrived just before 9pm, last entry was 9:30 so we got there about 9:20, it just all felt a bit rushed and obviously kicking out time soon. The food was ok. Breakfast was the worst, there was virtually no choice, was really disappointing and i had 1 egg and 1 slice of bacon just to eat something, business partner had nothing as the choice was so poor. Overall - I would stay here again but probably would plan to have breakfast elsewhere and get to the restaurant sooner in the evening or eat out. "