4/10 - Kém
Homaira Afzal
Đi theo nhóm
30/08/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Pros-food quality and walking distance to shopping
Everything else was pretty dissapointing. There def was a language barrier with majority of staff there as most of the guest spoke spanish and there didnt seem to be an issue for them, us in the other hand…
The staff were very rude and dismissive to us, not sure why. Especially by the hostess at breakfast and lunch who seemed to just be annoyed by our presence. We werent offered condiments, water or simple common courtesy by the lunch and breakfast staff. The late dinner dinner staff who consisted of mostly males were exceptional however. Kudos to Inrique(i think), daniel, yoceline who was amazing on the beach and the entertainment staff. Our room was not cleaned during our 5 night stay, house keeping came by twice at 830am. Why so early on a resort, people are sleeping in. The pool shuts down early at 9pm, all food options shut down at 1030pm and the lobby shuts down at 12am. This made it very difficult to enjoy yourself. The drinks were veryyyy watered down even with double shots failed to really taste liqour in them. On our last night whilst checking out we had to carry our luggage down the very steep steps ourselves at 3am, no assistance offered. Rooms were very dated, bed uncomfortable, mini flat pillow and thin blankets with a very loud ac. Overall very unpleasant experience.
Homaira Afzal
Lưu trú 5 đêm vào Tháng 8, 2025
