Khách sạn gần Công viên bảo tồn Cape Pallarenda tại Townsville

"We had a nice day until we reach this place and wanted to check in. The receptionist/ the person handles the check in was very rude, very unprofessional and very unwelcoming - not hospitable knowing they are in hospitality industry. Dealing with a loss with a family doesn't give you the right to treat your guests bad."

"The hotel was clean and well-designed and stylish. Staff were friendly and helpful. Check-in & out process was quick and easy. The room was spacious and well-maintained. The bed & pillow was very comfortable. The swimming pool was really good especially the parasols and the swimming bed colour were super nice (instagrammable colours around the hotel). "

"Very poor wifi. Complained to staff, they said not they problem. Body corporate problem. Was funny buy very irritating."

"wunderbar"

"Clean "

"Good location and amenities "

"Excellent accom. Great pool. And workout facility. Breakfast restaurant was very nice. "

"Easy to find. Easy to park. Plenty of food options around. "

"Be wary when handing over a cash security deposit. I checked out early before reception was open. Called them about the security deposit and they said they'd return the security deposit onto my card or bank transfer it. I flew out of Townsville thinking my security deposit would be refunded that day. I called them up after flying home to confirm the return of my security deposit. A different girl answered the phone & said they can't return cash. They would hold my money in a client account at...

"We were informed in advance that there would be a large function near our room on the first night of our stay which would be noisy. I asked for a room to be allocated to us that would minimise the noise and was told that this was not possible. The music went to 11pm and our room shook with the noise. there were other rooms we could have been given. I complained and got a $50 voucher Poor management"

"Very unclean, mould in kitchen, bedroom cupboards and drawers. People smoking on balconies. Otherwise ok but this time not worth the money unfortunately. "

"Rude stuff!! Short Asian Male needs a lot of training on customer service…."

"Room was tidy but definitely needs a proper clean . Staff were lovely . We stayed 5 nights and room wasn’t serviced until the 4th day which was disappointing especially having to ask where to put rubbish etc "

"We loved staying there so much. The rooms were great. Walking in the first time we were treated with a beautiful room, magical views and a comfy relaxed vibe. And a excellent swan towel display on our bed. All staff, cleaning, reception, kitchen were outstanding. Happy, friendly & helpful...they really seemed to love there jobs & are genuinely happy to be there.. it felt like I great place to work.. The breakfast buffet was excellent. Great food & Variety. We were so impressed. The air...

"The room and bathroom is very clean. Great location ,just Walking distance to shops and restaurants. Staff are very friendly. "

"I have stayed here several times and used to love this place, but my most recent experience was deeply upsetting. After staying for another 3 days, I asked for a late check-out which was declined (fair enough), but the owner's attitude turned incredibly hostile when I asked to store my luggage. Despite being a repeat customer, I was treated like a nuisance for simply sitting in the common area waiting for my ride. The owner eventually chased me out to my Uber, telling me I was "repulsive" and...