10/10 - Xuất sắc
David
07/11/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Out of this world quality.
With a sincere, warmer than warm welcome, we
were shown into our one bedroom villa.
Sounds pokey?? Don’t you believe it. Kitchen, two lounge areas, wood burning fire, study, balcony, main bathroom and guest WC. A total of 26 chairs between the two of us. Everything really high quality.
The housekeeping team were first class. They even went to the trouble of emptying the washing machine and hanging out/folding our clean clothes.
Franschhoek itself is a haven of peaceful bliss. Both the town and L’Hermitage Villages highly recommended.
With just one point to make. The property has a hotel area and beyond that, starts the villas. The security guard directed us to “reception” where it became apparent we were not where we needed to be. We needed to in the Villa section (though there is no separate Villa reception). The hotel must get this all the time but the member of staff you dealt with us was as cold as a fish. Poor first impression!!!
Esme, the manager of the Villas on the other hand is superb. Excellent communication via WhatsApp and nothing too much trouble. Thank you Esme and Villa team.
David
Lưu trú 3 đêm vào Tháng 10, 2025
