6/10 - Được
Aled
25/08/2025
Thích: Sạch sẽ
The location of the hotel was good and overall the experience was fine, but I had a major issue with the air conditioning in my room. Unfortunately, it didn’t work, and despite raising it with reception, no one ever came to check it or offered me an alternative room. This meant I was stuck in an uncomfortably hot room throughout my stay, which made it difficult to relax or sleep properly.
What I found most disappointing was that, when I raised the issue again in the morning, there was no apology or acknowledgment of the problem. A bit of care and accountability from the staff would have made a big difference.
The hotel itself is decent, but the lack of follow-up and customer service around such a basic issue really let it down.
Aled
Lưu trú 1 đêm vào Tháng 8, 2025
